Grievance

Introduction
At Sanmica, we value our customers and are committed to addressing any grievances or complaints you may have. This Grievance Policy outlines the procedures for raising and resolving grievances in a fair and timely manner.

How to File a Grievance
If you have a grievance related to our products, services, or website, please submit your complaint in writing. You can contact us via email at [email protected] or through our online grievance form available on our website.

Information Required
When submitting a grievance, please provide the following information: your full name, contact details, a detailed description of the issue, and any relevant supporting documents or evidence.

Process and Resolution
Upon receipt of your grievance, we will acknowledge it within 2 business days. Our team will review the complaint and may contact you for additional information if necessary. We aim to resolve grievances within 5 business days. You will receive a formal response outlining the resolution.

Escalation
If you are not satisfied with the resolution provided, you have the right to escalate the matter. Please contact us again, and we will escalate your grievance to higher management for further review.

Confidentiality
All grievances and related communications will be treated confidentially. We will only share information as necessary to resolve the issue and comply with legal requirements.

Contact Information
For any questions regarding our Grievance Policy or to submit a grievance, please contact us at:
Email: [email protected]
Address: SANMICA HOME APPLIANCES SRL
REG. NO. 02962080184
Via Papa Giovanni XXIII 25, Voghera (PV) 27058, Italy